What if a product I ordered wasn’t available on the day of the delivery?

If a product you put on your shopping list isn’t available on the shop floor of the Serving Store on the day of the delivery, you’ll be provided with a substitute product, if you have chosen to receive substitutions for the given product or for the whole delivery when placing your order. When placing your order, you have the possibility to choose whether you want to receive substitutions for a single product or for the whole order. In this case all substitutions will be listed on the top of the delivery note you will receive via e-mail in advance, with details of quantity, unit price and total price of substitutions. It is not compulsory to accept the substitutions; you can choose to accept or reject them when your shopping is delivered. If you choose not to accept the substitutions, feel free to hand them back to the Delivery Assistant. If you paid online, we’ll refund you for these products. If you pay at the door, you won’t be charged for the products you don’t accept. In case our colleagues cannot find a suitable product at all to replace the product of your choice, it will be left out of the delivery, and you will of course not have to pay for the product.